Terms & Conditions

1. General Statement & Operator Details

This website (https://www.pbxautosmashrepair.com.au) and all associated digital booking tools, web forms, and content are owned, managed, and operated exclusively by PBX Auto Smash Repair (ACN: 662 728 789, ABN: 59 662 728 789), located at 7 Grant Ct, Melton VIC 3337, Australia (“PBX”, “we”, “us”, or “our”).

By accessing, browsing, submitting data through, or otherwise using this website, you (“User”, “Customer”, or “You”) acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, alongside our Privacy Policy. If you do not accept these terms in full, you must discontinue using our website and digital tools immediately.

2. Online Quotes & Damage Estimates Disclaimer

PBX Auto Smash Repair provides an online Quote Estimator and interactive digital damage assessment tools to give motorists a preliminary understanding of their potential repair requirements. By using these online quoting tools or submitting vehicle damage photographs, you explicitly understand and accept the following:

The reasons for this policy are inherent to modern automotive design and engineering:

• Hidden & Internal Damage: Modern plastic bumpers, composite grilles, and cosmetic panels flex upon impact and frequently rebound into place, concealing severe underlying structural deformation, crushed crash cans, buckled chassis rails, cracked radiators, or damaged suspension assemblies that cannot be detected in photographs.
• Mandatory Physical Inspection: All final repair quotations, parts determinations, and labor requirements are strictly conditional upon an in-person, hands-on physical inspection and diagnostic dismantling (tear-down) performed by certified panel beaters and technicians at our Melton workshop facility.
• Supplementary Estimates: If additional, concealed damage is uncovered once your vehicle is disassembled or placed upon our computerized laser alignment jig, a supplementary estimate will be calculated. If the repair is being handled via an insurance claim, the supplementary quote will be submitted directly to the relevant insurance company for formal assessment and approval before further work proceeds.
• Parts Sourcing & Price Fluctuations: Parts pricing and availability are subject to manufacturer changes, OEM inventory supply, and freight conditions outside our direct control.

3. Intellectual Property, Trademarks & Copyright

All materials published or displayed on this website — including, but not limited to, written text, technical articles, repair guides, photographs, graphics, trademarks, logos, service marks, user interface design, visual layouts, and computer code — are the exclusive intellectual property of PBX Auto Smash Repair or used under authorized license.

You are granted a limited, revocable, non-transferable, and non-exclusive license to access and display content solely for your personal, non-commercial use in researching automotive repairs and communicating with our workshop. You must not:

• Modify, reproduce, copy, distribute, republish, or broadcast any website content without prior written authorization from PBX Auto Smash Repair.
• Use automated systems, web scrapers, data extraction tools, or bots to harvest data, text, or imagery from our website.
• Frame, mirror, or incorporate our website content or brand assets into any third-party marketing, directory, or commercial platform.

4. Contact Form, Inquiries & Electronic Communications

When using our website contact form, direct email channels, or online booking features:

• Accuracy of Details: You warrant that all information you provide — including your legal name, phone number, email address, vehicle registration plate (rego), and insurance details — is accurate, current, and complete. Submitting deliberately fraudulent, misleading, or automated false claims is strictly prohibited.
• Response Timelines: While we endeavor to review and reply to all contact submissions promptly, our team generally processes inquiries during our scheduled workshop business hours:
  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 6:00 PM
  • Sunday: Closed
• Security Defenses: Our web forms are protected by bot honeypots and automated security verification tools (such as Cloudflare Turnstile). Any automated spam payloads, denial-of-service attempts, or malicious script injections will be dropped immediately and may be subject to legal reporting.

5. Insurance Claims, Excess & Choice of Repairer

PBX Auto Smash Repair works with all major Australian motor vehicle insurers (including RACV, AAMI, Allianz, QBE, Youi, Budget Direct, and others):

• Choice of Repairer: Under the Victorian Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct, policyholders and third-party claimants have the legal right to choose their preferred repairer. We advocate on your behalf to ensure OEM repair standards, factory specifications, and genuine parts are utilized wherever applicable.
• Not-At-Fault Claims: Information provided regarding $0 excess rights and complimentary courtesy vehicles for not-at-fault collisions is contingent upon you providing complete and accurate third-party driver information (name, address, phone number, vehicle registration, and opposing insurer details) and formal liability acceptance by the third party or their insurance underwriter.
• Policyholder Obligations: It remains your responsibility to verify any unique terms, policy excesses, or optional coverages outlined in your specific insurance Product Disclosure Statement (PDS).

6. Workshop Bookings, Vehicle Storage & Authorisations

When you deliver your vehicle to our workshop at 7 Grant Ct, Melton:

• Repair Authorization: Repair work will only commence once we have received a signed repair authorization form from the registered vehicle owner, authorized fleet controller, or formal written authorization from the overseeing insurance company.
• Personal Belongings: While our facility is fully alarmed, monitored, and secured, vehicle owners are advised to remove all personal property, valuables, toll tags, and electronic devices from the car prior to drop-off.
• Vehicle Release & Payment: Repaired vehicles will be released only upon receipt of full payment, insurance excess settlement, or formal confirmation of authorized insurer payment.

7. Limitation of Liability & Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms and Conditions modifies, limits, or excludes any statutory consumer guarantees, warranties, or remedies that you are entitled to under the ACL.

To the maximum extent permitted by applicable law:

• The website and its contents are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including uninterrupted availability or freedom from technical errors.
• PBX Auto Smash Repair shall not be liable for any indirect, consequential, special, or incidental damages — including loss of profits, towing costs, vehicle hire expenses, or business interruption — resulting from the use or inability to use this website or reliance on digital preliminary estimates.

8. Governing Law & Jurisdiction

These Terms and Conditions are governed by, construed, and enforced in accordance with the laws in force in the State of Victoria, Australia.

You irrevocably submit to the exclusive jurisdiction of the Courts of Victoria and the Federal Court of Australia sitting in Melbourne for any dispute, controversy, or claim arising out of or related to these Terms and Conditions, website access, or our repair services.

9. Amendments & Updates

We reserve the right to revise, update, or modify these Terms and Conditions at any time without prior notice. Any updates become effective immediately upon being posted to this page. Your continued use of the website following any changes signifies your ongoing acceptance of the revised terms.

10. Contacting PBX Auto Smash Repair

If you have any questions, clarifications, or feedback regarding these Terms and Conditions, or wish to schedule an in-person vehicle assessment, please contact our workshop management team: